FAQ

Welcome to Blanc Loom. Here are answers to some common questions about our bags, orders, shipping, returns, and refunds.

1. What products do you sell?

Blanc Loom specializes in stylish bucket bags and mini bags designed for everyday use and different occasions.

2. Where do you ship?

We currently ship to addresses within the United States only.

3. Is shipping free?

Yes. We offer free standard shipping on U.S. orders.

4. How long does delivery take?

Orders typically arrive within 6–12 business days.

Processing Time: 1–2 business days
Transit Time: 5–10 business days
Total Estimated Delivery Time: 6–12 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

5. How can I track my order?

Once your order has shipped, tracking information will be provided when available. Please allow some time for tracking information to become active and update.

6. Can I change or cancel my order?

Yes. You may request to change or cancel your order within 12 hours of placing it.

After 24 hours, your order may already be processing or preparing for shipment, so changes or cancellations may no longer be possible.

7. What is your return policy?

We offer a 30-day return period from the date your order is delivered.

Returned items should be unused, unworn, and in their original condition and packaging.

8. How do I request a return?

Contact our customer service team with your order number and reason for the return. Please wait for return instructions before sending the item back.

9. When will I receive my refund?

Once your return is received and inspected, an approved refund will be issued to your original payment method.

Please allow up to 15 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your payment provider.

10. What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photos of the bag and packaging.

We will review the issue and assist you with the appropriate next steps.

11. Are Blanc Loom bags suitable for everyday use?

Our collection is selected with style, versatility, and everyday practicality in mind. Please check the individual product description for specific dimensions, materials, and features.